On The Same Wavelength
Discover How Energy Suppliers are Stepping Up Their Game in Customer Service With AI Automation
Read our insightful whitepaper to find out how you can
- delight your customers with short waiting times and personalised solutions
- automate customer service to a large extent with AI tools
- make your customer service available 24/7 and still reduce costs
- address the skills shortage by automating case handling.
„There are three dramatic events in the life of every office worker: firstly, a change of supervisor, secondly, the death of their potted plant and thirdly, a new telephone system.“
Christian Ankowitsch
German Journalist, Die Zeit
88 percent of customers want their concerns to be resolved by energy suppliers within a single contact.
The energy sector is under pressure. Regulatory shifts, climate goals, and fresh competition are challenging suppliers, municipal utilities, and network operators alike. Customer loyalty is becoming a key advantage — yet expectations are rising, from both customers and service staff.
How can energy providers stay ahead? Artificial intelligence could be the game-changer.
Discover how AI is helping the energy industry adapt and thrive — download the whitepaper now
About novomind
novomind AG develops tailored software solutions for customer service and digital commerce across the world. The highest level of dedication, maximum customer focus and close collaboration across all levels are at the centre of its product development and implementation. As an owner-managed company in Germany, novomind is one of the market-leading providers of AI-based software and services from a single source and specialises in companies in the enterprise segment. Its portfolio includes standardised yet flexible-to-use software products such as novomind iAGENT.
novomind APAC, the Asia-Pacific subsidiary of novomind AG, brings this legacy of innovation to the region, combining cutting-edge technological expertise with a deep understanding of local market needs. We are dedicated to providing tailored customer service solutions that empower governments and businesses to thrive in the digital age. With a strong focus on cutting-edge AI, a diverse portfolio of software products, and a highly skilled local team, we deliver solutions that are both globally recognised and uniquely adapted to the challenges of the APAC market.