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novomind iTALKx:

Give your agents that extra boost - with our GenAI-based Agent Assist Mail

  • When?

    When: April 9, 2024
    11:00 - 11:30 a.m.

  • Where?

    online

The new edition of our webinar series “novomind iTALKx”:

AI-based automation is the future of customer service. Because it can be used to overcome a number of challenges in the contact center. Keyword: reducing the workload of agents: Automatically summarized mail content and suitable reply suggestions make everyday work easier. But that's not all: in addition to an improved user experience, the use of generative AI functions also reduces the average handling time and increases service quality. Benefits that you shouldn't miss out on.

In our expert talk, Jean-Philipp Helmig will show you how novomind's GenAI-based Agent Assist Mail provides concrete support for your agents when processing emails:

  • by automatically summarizing emails,
  • by generating suitable reply suggestions,
  • by providing context-related knowledge.

You are also welcome to register if you don't have time to take part in the live webinar - we will send you the recording afterwards.

Agenda

09:30 - 10:00 Ankunft und Kaffee
10:00 - 10:30 Begrüßung
10:30 - 11:30 News / Updates, novomind iSHOP Release 46
11:30 - 12:00 Vorstellung Experience Report durch unseren Partner creativestyle


12:00 - 13:00 Mittagessen

13:00 - 14:00 Update zu den novomind iSHOP AI-Aktivitätetn
14:00 - 14:30 Vorstellung der Live-Shoppung Lösung von unserem Partner OSP
14:30 - 15:30 Update + Erfahrungsbericht zur novomind iSHOP Search (in Zusammenarbeit mit Betzold und searchhub.io)

15:30 - 16:00 Kafeepause

16:00 - 16:30 Ausblick zur Content-Planning Implementierung
16:30 - 17:00 novomind Connected iProducts: Customer Data Platform + Data Backbone
Ab 17:00 Ausklang der Veranstaltung bei kühlen Getränken

Speaker

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jean-philipp-helmig_novomind

Jan-Philipp Helmig

Project Leader, novomind AG

Jean-Philipp Helmig is Project Leader in the Customer Service division at novomind AG in Hamburg. After his career in an international management consultancy, he led the digitization unit in customer management at comdirect. Together with his team, he was responsible for the automation of customer interaction and the digitalization of processes. Since November 2021, Jean-Philipp has been supporting our customers in the introduction, expansion and optimization of novomind iAGENT. He has a strong focus on automation and works closely with novomind iAGENT product management.
linnemann_peter_novomind

Peter Linnemann

Director Sales, novomind AG


Peter Linnemann is Head Of Customer Experience Sales at novomind AG with over 15 years of experience in enterprise customer experience software, both in partner sales and team leadership. He has a great understanding of contact center technology, which he acquired in numerous projects at the beginning of his career. Building on this, he developed extensive sales skills which he successfully used to close important deals. Peter is always on the lookout for new technologies and their application areas.
jean-philipp-helmig_novomind

Jan-Philipp Helmig

Project Leader, novomind AG

Jean-Philipp Helmig is Project Leader in the Customer Service division at novomind AG in Hamburg. After his career in an international management consultancy, he led the digitization unit in customer management at comdirect. Together with his team, he was responsible for the automation of customer interaction and the digitalization of processes. Since November 2021, Jean-Philipp has been supporting our customers in the introduction, expansion and optimization of novomind iAGENT. He has a strong focus on automation and works closely with novomind iAGENT product management.
linnemann_peter_novomind

Peter Linnemann

Director Sales, novomind AG

Peter Linnemann is Head Of Customer Experience Sales at novomind AG with over 15 years of experience in enterprise customer experience software, both in partner sales and team leadership. He has a great understanding of contact center technology, which he acquired in numerous projects at the beginning of his career. Building on this, he developed extensive sales skills which he successfully used to close important deals. Peter is always on the lookout for new technologies and their application areas.
jean-philipp-helmig_novomind

Jan-Philipp Helmig

Project Leader, novomind AG

Jean-Philipp Helmig is Project Leader in the Customer Service division at novomind AG in Hamburg. After his career in an international management consultancy, he led the digitization unit in customer management at comdirect. Together with his team, he was responsible for the automation of customer interaction and the digitalization of processes. Since November 2021, Jean-Philipp has been supporting our customers in the introduction, expansion and optimization of novomind iAGENT. He has a strong focus on automation and works closely with novomind iAGENT product management.