An Optimised Contact Center Solution Leads to Happier Customers
How DEW21 bundled all its communication channels and enhanced personal customer service too.
Discover how Dortmund Energy and Water Supply GmbH (DEW21) revolutionised its customer service operations by centralising communication, streamlining processes, and embracing intelligent automation.
Download the case study to learn:
- How DEW21 integrated all communication channels from email to WhatsApp into one seamless platform.
- The step-by-step implementation strategy that led to a go-live in just 3 months.
- How intelligent routing reduced wait times and improved customer satisfaction.
„There are three dramatic events in the life of every office worker: firstly, a change of supervisor, secondly, the death of their potted plant and thirdly, a new telephone system.“
Christian Ankowitsch
German Journalist, Die Zeit
Transforming Customer Communication with novomind iAGENT
„novomind iAGENT is intuitive to use and has proved to be highly adaptable. This has enabled us to realise all our plans and transform the software into an individual and comprehensive solution for DEW21.“
Robert Tigges, Central Complaints Coordinator @ DEW21
About novomind
novomind AG develops tailored software solutions for customer service and digital commerce across the world. The highest level of dedication, maximum customer focus and close collaboration across all levels are at the centre of its product development and implementation. As an owner-managed company in Germany, novomind is one of the market-leading providers of AI-based software and services from a single source and specialises in companies in the enterprise segment. Its portfolio includes standardised yet flexible-to-use software products such as novomind iAGENT.
novomind APAC, the Asia-Pacific subsidiary of novomind AG, brings this legacy of innovation to the region, combining cutting-edge technological expertise with a deep understanding of local market needs. We are dedicated to providing tailored customer service solutions that empower governments and businesses to thrive in the digital age. With a strong focus on cutting-edge AI, a diverse portfolio of software products, and a highly skilled local team, we deliver solutions that are both globally recognised and uniquely adapted to the challenges of the APAC market.