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title: Case Study
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## How retailers can cut a good figure in customer service with a contact center solution

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Find out in the success story of pure player vertbaudet, among other things:

- why the German branch of Europe's leading online retailer for children's fashion and toys didn't originally look very good when it came to 
- how everything changed for the better in terms of speed of response and quality of advice.

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## It simply no longer made sense to carry out a time-consuming manual distribution process with so many requests.

![Kim Weintz](https://connect-apac.novomind.com/hubfs/Kim%20Weintz.png)

**Abigail Johnson**

Customer Process and Services / Performance & Quality Manager at vertbaudet

## Highlights at a glance

Following the introduction of novomind iAGENT, vertbaudet processes 20,000 e-mail inquiries a month at record speed.

The basis for this is novomind iAGENT's intelligent categorization: every e-mail is automatically sent directly to the right contact person. This not only speeds up response times, but also raises the quality of advice to a higher level.

![case-sudies_vertbaudet](https://connect-apac.novomind.com/hs-fs/hubfs/case-sudies_vertbaudet.png?width=387&height=550&name=case-sudies_vertbaudet.png "case-sudies_vertbaudet")

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